Privacy Policy

This privacy policy explains how Cycle Care Haven processes personal information when you use the website, contact the workshop, or request bicycle servicing and repairs. It applies to customers, prospective customers, and other visitors who interact with our online or workshop services.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

Email contact

office@memoryclerkshoe.click

Telephone contact

+27 71 007 5294

Postal address

23 Wright Street, Sidwell, Gqeberha, 6001

Privacy enquiries

Use the contact details below for privacy questions, access requests, or concerns about this notice.

01 · Purpose

How We Use Information

We use personal data to respond to enquiries, schedule and manage bicycle intake, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, complete quality checks, issue service summaries, process payments, maintain records, and operate the website. We also use information to confirm parts compatibility, coordinate availability, and meet legal, accounting, and security obligations.

Processing is limited to workshop administration, website operation, and related compliance needs.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other workshop operations. Where parts suppliers or repair-related partners are involved, we share only the information needed to confirm compatibility, availability, or order status. These parties are expected to handle information appropriately for the services they provide.

Operational service providers receive only the information needed for their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data if required to comply with legal obligations, lawful requests, or formal proceedings. We may also share information where disclosure is necessary to protect our rights, resolve disputes, or support fraud prevention and security measures.

Disclosure may be required where law, court process, or regulatory duty applies.

Data category

Data We Collect

We may collect contact details, service enquiry information, bicycle intake details, inspection notes, quote and approval records, collection summaries, payment-related records, and basic website usage data. Where needed for workshop administration, we may also process information about the bicycle, its components, and the work requested or completed.

The information collected depends on the service request and the way the website is used.

Collection source

How We Collect Data

We receive personal data from website forms, email, telephone calls, workshop drop-ins, and other direct communications. We may also generate internal records during inspection, repair, quotation, quality checks, and service completion, including notes about compatibility, parts confirmation, and the status of the bicycle.

Most information comes directly from the customer during booking, intake, and follow-up.

Cookie category

Cookies We Use

The website may use essential cookies to support core functions, preference cookies to remember basic settings, and limited analytics cookies to understand general site use. Cookies are used for session management, form handling, and improving the reliability of the website. We do not use cookies to collect unnecessary sensitive information.

We use only standard cookie categories needed for site operation and basic analysis.

User control

Cookie Controls

You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some site features may not function properly if essential cookies are disabled. We do not rely on cookie settings to override legal or operational requirements for processing.

Browser settings can usually be used to limit or remove cookies, subject to site functionality.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some records may need to be retained for workshop administration, accounting, dispute handling, or legal compliance.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant records and understand the request. We may ask for additional details before acting on a request, and we will respond within a reasonable period allowed by law.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Retention of Information

We retain personal data for the period needed to manage enquiries, complete repairs, maintain service records, handle payment and accounting matters, and meet legal or operational obligations. When information is no longer required, we delete it, anonymise it, or otherwise restrict it in line with our retention practices.

Records are kept only for as long as needed for service, administration, or legal purposes.

Policy Updates

Changes to This Policy

The updated version will apply from the date it is published on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.

We may revise this notice when our practices, legal duties, or website functions change.